Employment

Service Writer

Reports To:  General Manager/Dealer Principal/Service Manager

Summary

Generates and promotes a positive experience through best practices along with a prompt and dependable quality of service for all new and returning service department clients.  Answers and assists with customer’s questions pertaining to the maintenance and service of motorcycles.  Gives new and returning clients compelling reasons why they should do business with the dealership and service department.  Maintains the service department appearance by keeping the department clean and orderly.

Establish client’s needs, staying focused and attentive while recommending proper service requirements in order to maintain a safe and reliable vehicle.  Be proactive with customer follow-up and promote a positive, collaborative team environment.

Major Duties and Responsibilities

All repair orders filled out correctly and fully.   Repair orders correctly used, and closed.

Follow a uniform sales process to maximize consistency and accuracy.

Be proactive in customer follow-up verifying that work done met or exceeded customer expectations.

Monitor special order tracking and follow-up for service department parts.

Remain current with all service department training requirements and be proactive in acquiring the knowledge needed for the job you are being hired to do.

Maintain a professional service department environment that includes but is not limited to the display of accessories for upsells, and keeping the department clean and orderly.

Greet all clients in a courteous and friendly manner.

Inform all service department clients and prospects of services available and offered throughout the dealership.

Provide prompt, dependable service and always without fail.

Handle telephone calls courteously and quickly.

Have the service department open and ready for the day’s business by dealerships opening time, always without fail.

Be prompt and on time.

Be honest and fair in all business dealings.

Show a responsibility and interest in growing the service department’s business.

Always focus on quality.

Represent the dealership professionally, courteously, and personably in all situations.

Qualifications

Experience in motorcycle repair and maintenance.

Lightspeed proficiency (DMS) highly desired.

Knowledge and experience with motorcycles, parts, accessories, along with other products sold by the dealership, and the ability to quickly learn about them.

Physical Demands

Able to work in an environment that is occasionally loud.

Ability to balance and push motorcycles that may be over 900 lbs. and lift boxes over 50 lbs.

Ability to stand for long periods of time.

Must be able to ride a motorcycle and must possess a motorcycle endorsement on driver’s license.

Working Conditions

Exposure to gasoline, chemical cleaning materials that are commonly found in vehicle service departments.

Exposure to exhaust fumes or other airborne particles and vapors.

This is an overview and at times you may be given other duties and responsibilities that will need to be carried out.

Motorcycle Sales Associate

Reports To:  General Manager/Dealer Principal

Summary

Generates and promotes a positive sales experience through best practices along with a prompt and dependable quality of service for all new and returning clients.  Answers and assists with customers questions pertaining to the purchase of new and used motorcycles along with compelling reasons why they should buy now and from this dealership.  Maintains proper display of motorcycles along with keeping them and the sales department clean and orderly.

Establish buying time lines, asking for the sale and staying focused and attentive to all clients and dealership duties.  Be proactive with lead generation and follow-up and promote a positive, collaborative team environment.  Must average 8 motorcycle sales per month, regardless of brand.

Major Duties and Responsibilities

Sell and deliver new and pre-owned motorcycles.

Follow a uniform sales process.

Be proactive in lead generation and in logging leads into the customer management system.

Email all customers 3 times a month noting current sales programs, i.e., (1^st, 15^th, 30^th) making over-aged inventory a priority.

Motivate clients to purchase and ensure that their needs and ability to purchase have properly ascertained.

Remain current with all sales training available and be proactive in acquiring the knowledge needed for the job you are being hired to do.

Maintain a professional showroom environment that includes but is not limited to tagging motorcycles as required by state and federal laws, properly displaying motorcycles, and keeping motorcycles clean.

Greet all clients in a courteous and friendly manner.

Introduce all sales clients and sales prospects to each department for introductions to services available and offered.

Provide prompt, dependable service always without fail.

Handle telephone call courteously and quickly.

Have sales department open and read for the day’s business by dealership operating time, always without fail.

Be prompt and on time.

Be honest and fair in all business dealings.

Show a responsibility and interest in growing the dealership’s business.

Always focus on quality.

Represent the dealership professionally, courteously, and personably in all situations.

Qualifications

Experience in retail sales department.

Ability to balance and push motorcycles that may be over 900 lbs.

Ability to ride a motorcycle and must possess a current motorcycle endorsement on driver’s license.

Knowledge and experience with the sales of motorcycles and other products sold by the dealership and the ability to quickly learn about them.

Lightspeed proficiency desirable.

Physical Demands

Ability to work in an environment that is occasionally loud.

Ability to balance and push motorcycles that may be over 900 lbs.

Ability to stand for long periods of time.

Working Conditions

Exposure to gasoline, chemical cleaning materials or other toxics that are commonly found in vehicle service departments.

Exposure to exhaust fumes or other airborne particles and vapors.

This is an overview and at times you may be given other duties and responsibilities that will need to be carried out.

Reports To:  General Manager/Dealer Principal

Summary

Generates and promotes a positive sales experience through best practices along with a prompt and dependable quality of service for all new and returning clients.  Answers and assists with customers questions pertaining to the purchase of parts and accessories and offers compelling reasons why they should buy/do business with the dealership.  Maintains the display of parts and accessories, and keeps them and the parts department clean and orderly.

Establish buying time lines, asking for the sale and staying focused and attentive to all clients and dealership duties.  Is proactive with customer follow-up and  promotes a positive, collaborative team environment.

Major Duties and Responsibilities

Sell parts, accessories and apparel.

Follow a uniform sales process.

Be proactive in customer follow-up and in lost sale tracking reporting and entry into the dealership dealer management system.

Motivate clients to purchase and ensure that their needs have properly ascertained.

Remain current with all sales training available and be proactive in acquiring the knowledge needed for the job you are being hired to do.

Maintain a professional parts department environment that includes but is not limited to the display of accessories and apparel, stocking of shelves, and keeping the department clean and orderly.

Greet all clients in a courteous and friendly manner.

Inform all parts department clients and prospects of services available and offered throughout the dealership.

Provide prompt, dependable service always without fail.

Handle telephone call courteously and quickly.

Have the parts department open and read for the day’s business by dealership opening time, always without fail.

Be prompt and on time.

Be honest and fair in all business dealings.

Show a responsibility and interest in growing the dealership’s business.

Always focus on quality.

Represent the dealership professionally, courteously, and personably in all situations.

Qualifications

Experience in retail and/or a motorcycle dealership parts department.

Knowledge and experience with the sales of motorcycles and other products sold by the dealership and the ability to quickly learn about them.

Lightspeed proficiency desirable.

Physical Demands

Ability to work in an environment that is occasionally loud.

Ability to stand for long periods of time.

Working Conditions

Exposure to gasoline, chemical cleaning materials or other toxics that are commonly found in vehicle service departments.

Exposure to exhaust fumes or other airborne particles and vapors.

This is an overview and at times you may be given other duties and responsibilities that will need to be carried out.